Complaints

We take any complaints very seriously. Please direct your complaint in writing to the following:

Canadian Partners Financial
10 Kingsbridge Garden Circle, Suite 800
Mississauga, Ontario L5R 3K6
[email protected]
(647) 255-7175

Ombudsman

The Ombudsman for Banking Services and Investments (“OBSI”):

You may make a complaint to OBSI after you have complained to the dealer, at either of the following times:
If our Compliance Department has not responded to your complaint within 90 days of the date you complained, or;
After our Compliance Department has responded to your complaint and you are not satisfied with the response. Please note that you have 180 calendar days to bring your complaint to OBSI after receiving the our response.

OBSI provides an independent and impartial process for the investigation and resolution of complaints about the provision of financial services to clients. OBSI can make a nonbinding recommendation that your be compensated (up to $350,000) if it determines that you have been treated unfairly, taking into account the criteria of good financial services and business practice, relevant codes of practice or conduct, industry regulation and the law. The OBSI process is free of charge and is confidential. OBSI can be contacted:
By telephone in Toronto at (416) 287-2877, or toll free at 1-888-451-4519
By e-mail at [email protected]